Services and written scope
Dragonflow provides workflow automation, browser automation, data pipelines, analytics,
lead generation and data sourcing, AI applications, internal tools, and managed
automation support. Each paid engagement requires a written quote or statement of work
describing the services, deliverables, timeline, price, payment terms, and acceptance
criteria.
Customer responsibilities
Customers are responsible for providing accurate requirements, system access, test data,
approvals, and decision-maker availability. Delivery dates depend on timely customer
feedback, access, and approvals.
Changes and third-party costs
Material scope changes may require a revised quote. Third-party software, hosting, model
usage, data providers, and platform fees are billed separately when applicable and require
customer approval before Dragonflow incurs the cost on the customer's behalf.
Ownership and license
Dragonflow retains ownership of pre-existing tools, templates, know-how, and reusable
implementation patterns. Customer-specific deliverables are licensed or assigned as stated
in the written scope.
Payment terms
Dragonflow does not host card checkout on dragonflow.io. After a customer approves a
written quote, Dragonflow may send a Wise invoice or Wise payment link in United States
Dollars (USD, $). Payment details are entered on Wise-hosted pages.
Limitations
Neither party is liable for indirect, incidental, special, or consequential damages to the
fullest extent allowed by law. Support commitments, warranties, and acceptance criteria
are limited to those written in the approved scope.