Refund policy
- Payments are requested only after the customer approves a written quote or statement of work.
- Deposits are refundable before scheduled work begins, excluding non-refundable third-party fees already approved by the customer.
- After work begins, refunds are limited to undelivered work. Completed milestones, approved deliverables, and time already performed are not refundable.
- Monthly support fees are refundable only for unused future service periods when cancellation is accepted before the next service period starts.
- Refund requests can be sent to support@dragonflow.io and are reviewed within five business days.
Cancellation policy
- Customers may cancel a project before work begins by written notice to Dragonflow.
- For active fixed-scope projects, customers may cancel future work with written notice. Dragonflow will invoice completed work and approved third-party costs through the cancellation date.
- Monthly support plans may be cancelled with at least five business days' notice before the next billing date.
- Dragonflow may pause or cancel service if required customer access, approvals, or information are not provided after reasonable follow-up.
Returns
Dragonflow sells professional services and digital deliverables, not physical goods.
Physical returns generally do not apply. If a written scope includes a physical item,
return handling will be stated in that scope before payment.
Click-to-accept acknowledgment
The service request form requires customers to click a checkbox confirming that they
have read and accept this Refund & Cancellation Policy and the Terms of Service
before the form can be submitted.
